FAQ

What people ask us most often

Answers to everything about printing with Tiskárník. If you cannot find your question here, drop us a line – you will find the details on the Contact page.

Prices and payment

How much does it cost and how do I pay?

How much does printing cost?
Each print shop in the network sets its own price list. After you upload your files, we calculate the exact price at every shop that can print your order – just pick one. You will find indicative prices on the pricing page; Tiskárník adds no markup.
How do I pay?
Directly to the print shop on pickup – in cash or by QR bank payment. No money goes through Tiskárník and nothing is paid in advance.
Is the price final?
Yes. It is calculated from the selected print shop's price list deterministically, so what you see before ordering is what you pay on the spot. Optional delivery has its price shown next to each option; in-person pickup is free.

Ordering

How does ordering work?

Do I have to register?
No. You create your order without an account – you get a link with an access key that lets you track and manage it. Save the link; it works as the key to your order.
What files can I upload?
PDF, Word (.docx), Excel (.xlsx) and images (JPG, PNG, GIF). For PDFs and Word documents we count the pages automatically; for other formats you can adjust the count manually.
Can different files in one order have different settings?
Yes. The base settings apply to all files at once, but you can fine-tune each file separately – different paper, colour and number of copies. You can also add a note to each file and to the whole order.
How do I know my order is ready?
You can check the status anytime on the order page: awaiting confirmation, accepted, printing, ready for pickup. The print shop confirms each order by hand.
What if the print shop declines my order?
It can happen – say they ran out of a special paper. You pay nothing (payment happens only on pickup) and your files stay uploaded, so you simply pick a different shop from the comparison.
I need binding, trimming or something special
Write it in the note on your order or on the file – the print shop sees it before confirming and you sort out the details directly. You will find the shop's contact details on its page.

Pickup

How do I get my prints?

Where do I pick up my prints?
In person at the pickup point you chose – you will find them all in the print shop listing and on the map. Selected print shops also deliver to parcel lockers or to your door by courier.
How fast will my prints be ready?
In-person pickup is usually possible shortly after the print shop accepts your order. For delivery you see the expected number of days next to each option before ordering – some shops even deliver the same day.
How much does delivery cost?
Each print shop sets the price of its own delivery methods, and you see it before ordering. In-person pickup is always free. More on the delivery page.

Privacy and paper

Your documents and the environment

Who can see what I print?
Your files are available only to the print shop you ordered from – it downloads them through secured links so it can print them. They are not shown anywhere else. See the details in the privacy policy.
Can I print on recycled paper?
Yes – many print shops offer recycled paper; you will find it in the filters and in the print settings. Read more about eco-friendly printing.
I run a print shop – can I join?
Absolutely! Signing up takes a few minutes, your price list stays under your control and you pay only a fair 5% commission on completed orders – no monthly fees. Everything you need to know is on the Become a Tiskárník page.

Question not answered?

Write to us, we are happy to help

And if everything is clear, you can go straight to printing – upload your files, compare prices and pay only on pickup.